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About us

About us

We are one of UK’s leading and the first marketing firm in the Education industry to be accredited by ‘Investors in People’. We work hard around the clock to keep our customers satisfied with our industry best practices. 

We keep our dealings very straight forward, simple and as transparent as possible. Our core values revolve around the idea that “everyone has the right to education” and we aim to support and help you to achieve your career goals and educational benchmarks. The time has flown by swiftly and so has our growth. From no founding clients or students, we have successfully built a portfolio with hundreds of reputable Universities/Colleges and gained countless number of students with great success stories; it never ends.

 

 

 

Some say we are a middle man, but all the happy customers say, “Thank you for helping us”. As we already know: Banks, M&S, Tesco, Asda and almost every business are some form of middle person. 

We are trying to achieve the very same thing, “to get you the best possible deal with plenty of options”, and in the end, it is down to you to decide.

 

Our journey wasn’t an easy cookie to crack! The biggest challenge is the rapid change of ever-increasing needs and wants of our customers, Political & Legal influences, emerging new trends of technological advancements and the increasing competition between the competitors and new entrants. We are happy to declare that we are the most trusted and reliable marketing firm, and the agency that would rather outsmart the competition than outspend them.

 
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Thunku OUSMAND

CEO

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Hisham MOHAMED

Operations Director (UK)

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Shashikala OUSMAND

Financial Director

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Gayashan KASTHURI

Operation Director (Sri-Lanka)

 
 
 

Our Vision 

Our vision is to become the most sought-after marketing firm in the education industry that strives to achieve what you may have benchmarked, in an organic fashion.

Our Mission 

We believe in equal opportunity and the key to our success is the right recruitment and continuous personal development of our staff. We believe that right systems, procedures and policies will enhance service quality to achieve utmost client and customer satisfaction.We believe that success is not about outspending but outsmarting the competition to achieve a continuous growth of the business and a higher return on investment.We believe that the interests of the shareholders, stakeholders, staff and public are paramount.We will always strive to achieve what our clients and may have benchmarked and to be a leader in the service industry. 

Our Values 

INNOVATION: We will reflect upon market trends and demands in the best possible way to adapt to change, in coherence with the fundamental needs and requirements of our clients and customers. 

TRUST: Trust is of utmost importance in all our dealings and we will strive to achieve trustworthiness at all times. 

APPEALING QUALITY: We will always strive to meet the bespoke needs of our customers, employees, shareholders, stakeholders and interest groups, reflecting upon appealing quality in all our dealings across the business. 

HELPING HAND: It is not a strategy, but a quality that is reflected in all our dealings, no matter whether it’s with our customers, the general public or a competitor. 

ORGANIC: We believe in innovation and dynamic changes, but we will always strive to derive the most practical, simplest and most common sense organic business practices to suit the needs of our clients. 

SECURE AND SAFE: Is your freedom from threats and the feeling of safety on your health, wealth and the environment that we practice. 

 

 

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Afzal 

ANAM 

Telesales Manager

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Ravi

JAYAWARDANA

Finance Manager

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Arshaaq

OUSMAND

Operations Manager

 

 

 

 
 

The Story about us

Looking back at the ten-year history, today’s success is a breath of fresh air, thanks to the founders. It seems like yesterday the founders, once a lecturer and the student, were reaching customers from fast-food premises trying to close potential students. Over a decade ago, Novelwall established a strong conviction with a compelling vision that has remained to this day.

The start-up went with its best foot forward with a beautiful business idea with just £2000 at hand with no other investments. The journey sparked off eventually from eat-out establishments to a barely decorated small office with many donated equipment from colleges, and things brought second hand. Nothing was appealing about the working environment; however, it was a start; the small team’s heart and passion were there to compensate; slowly, more people joined the fray.

“Everyone has the right to education” has always been the core message that Novelwall has wanted to reflect. To do so took commitment, time, a lot of patience, and the right people who shared the same ideals. With the difficulties and restrictions imposed by UK border agency, Novelwall turned its focus from International to British and the EU market.

The passion and drive had to be there because the journey was extremely rocky and would challenge even the most formidable entrepreneurs out there. From being ignored and swindled by various people and establishments to mounting debts, not only was it a fight for Novelwall to have a name for itself but to survive the first few years. There was nothing beautiful about the journey, even from the student’s eyes. It took a lot to win over their trust with the resources they had from the beginning.

Despite all challenges, Novelwall had the best intentions for their clients and students. Although the firm had no control over the industry, they had total control over their internal operations. By strengthening the systems and processes and rigorous training to understand the customer, the breakthrough came when Novelwall secured the first contract with a reputable University in 2010 in the midst of the recession. From there, there was no turning back in bringing on new partners. Every year, Novelwall refines the customer journey process creating a system of convenience that complements their clients. To this day, Novelwall is on its 11th generation strategy, all thanks to this early core team’s collaborative efforts.

Back then, the CEO with his small team would have had a comfortable lifestyle with the revenue generated, but that wasn’t the intention. They wanted Novelwall to be recognised as a top marketing firm in the education industry and not just to be labelled as an agent. Together they invested all of the monies back into the business; the sacrifice of earnings was for the future to build and not the present success. Some understood this, whereas others did not, and thus slowly, people came and go, and some even established their ventures in the same industry. (We wish them all the best in their endeavours)

Today, we have grown internationally with the opportunity to see the fruition of our long-term goals from the hardships, expanding the business into other products and services to provide a wider range of value propositions for our customers from SaaS CRM systems, HR solutions, loyalty programmes & applications, virtual learning platforms and providing learning Management Systems (LMS) and a large portfolio of services provided by industry experts.

Business is always challenging, yet with the right attitude, idea, and direction, anyone can be a successful entrepreneur. But it takes guts to face rejections, failures, calculated risks, good decision making, and most of all, patience to chase your dream, it is obvious that the thematic line of “Great things sometimes take time”

For all talents out there, come witness the success of a fast-growing marketing firm in the education industry.

milestone timeline

2010 - 2015
2016 - 2020
2021
2022
2023
2024
2025
2026
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Dear customers,

We are having some technical issues with our telephones lines, in the mean time please contact us on the below number and you will be able to get through to us.
020 3920 6992

Thank you,
Novelwall