CRM Manager

 

Colombo, Sri Lanka

LKR 80,000 inc benefits

Contract

About the Company 

Envision your career with us, the UK’s fastest growing marketing company in the education sector, accredited by Investors in People in 2016. Our Company – Novelwall provides solutions for British & EU Students, Universities and Colleges with the belief that “everyone has the right to education”. We are currently looking for a first class CRM Manager for our Lankan branch to share this vision with our customers in the UK.

 

Position Overview 

The successful candidate should possess outstanding communication skills, both in written and oral. Excellent interpersonal and leadership skills with first-hand experience in managing CRM System(s).

 

Job Requirements

Possess strong analytical, organization, communication and people skills

Experience in delivering customer-centric solutions

Degree in IT, aligned with a partial qualification in CIM will be an absolute advantageProficiency in MS Office SuiteProfessional “Make Things Happen” attitude and a work ethic

Should be able to meet deadlines and work beyond the Call of Duty

Looking forward to an outstanding and a long term career growth

 

Core Responsabilities

Ensure the security of the customer data in the organisation’s CRM system at its best

Run campaigns to increase and improve customer database liaising with the Marketing Department

Arrange and regulate timely reports across the line managers, departments and senior management using organisation’s advanced reporting system

Enhance customer service and customer experience aligned with the organisation’s CRM system

Implement, monitor and constantly optimise the customer communications and user communications through the CRM system

Implement, optimise and constantly monitor organisation’s CRM automations to increase and maintain the effectiveness of its users

Monitor and improve CRM related policies and procedures in the organisation

Consistent exercise of independent judgement and discretion in matters of significance

Be a part of an international organisation that values its employees and partners

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