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CRM Manager

Posted 03 August by We Are SSG

  • Colombo, Sri Lanka
  • LKR 80,000 inc benefits
  • Contract

About the Company
Envision your career with us, the UK\'s fastest growing marketing company in the education sector, accredited by Investors in People in 2016. Our Company - Novelwall provides solutions for British & EU Students, Universities and Colleges with the belief that \"everyone has the right to education\". We are currently looking for a first class CRM Manager for our Lankan branch to share this vision with our customers in the UK.

Position Overview
The successful candidate should possess outstanding communication skills, both in written and oral. Excellent interpersonal and leadership skills with first-hand experience in managing CRM System(s).

Job Requirements

  • Possess strong analytical, organization, communication and people skills
  • Experience in delivering customer-centric solutions
  • Degree in IT, aligned with a partial qualification in CIM will be an absolute advantage
  • Proficiency in MS Office Suite
  • Professional \"Make Things Happen\" attitude and a work ethic
  • Should be able to meet deadlines and work beyond the Call of Duty
  • Looking forward to an outstanding and a long term career growth

Core Responsabilities

  • Ensure the security of the customer data in the organisation\'s CRM system at its best
  • Run campaigns to increase and improve customer database liaising with the Marketing Department
  • Arrange and regulate timely reports across the line managers, departments and senior management using organisation\'s advanced reporting system
  • Enhance customer service and customer experience aligned with the organisation\'s CRM system
  • Implement, monitor and constantly optimise the customer communications and user communications through the CRM system
  • Implement, optimise and constantly monitor organisation\'s CRM automations to increase and maintain the effectiveness of its users
  • Monitor and improve CRM related policies and procedures in the organisation
  • Consistent exercise of independent judgement and discretion in matters of significance

Be a part of an international organisation that values its employees and partners